The following quotes are examples from emails Julia has received offering unsolicited feedback.
Training and Development
Feedback from delegate on a managerial skills course
"I wanted to thank you for giving me the opportunity to attend the management course this week. I cannot begin to tell you how valuable I found it. I thought the structure and content were very good, both in reaffirming what I felt I knew, but also learning new things and giving me new structures and frameworks to manage within. I have already planned a strategy half day for my team based on applying what we covered, and have no doubt that the team will be both more effective and happier as a result."
Feedback from CEO following training as part of a culture change project
"We've just finished the training on the values-based behaviours and continuous feedback and we are in a very positive place. Thank you for your patience and support in getting us here."
Feedback following the launch of a new performance management process
"Thank you for a very enjoyable and successful two days. I think we all feel a lot more confident now confronting what would otherwise have seemed a quite daunting new appraisal system."
Feedback from sponsor of business skills training
"Just a quick email to say thank you for the two business skills training courses you held for us. As you know I was really impressed with the full course I attended and enjoyed observing on Monday. I have heard nothing but positive comments from the team members who attended, I truly believe it was aimed at the right level and had the right mix of theory and practical."
Feedback on the coach training DVDs Julia wrote for CIPD
“I have just come out of a meeting where we were reviewing the transfer of learning to the workplace and one of the candidates specifically commented on how good the CIPD coaching skills DVD was. He has been on a lot of courses and commented on the clichéd out of date training videos that other trainers use. He was particularly impressed with how up to date your DVD was with clear examples, good examples of how to use the right questions etc. Please pass on our congratulations to the makers of the DVD.”
Feedback from HR Director and coach on materials Julia scripted for CIPD
"I hadn't realised the huge contribution you have made to coach training and development until I looked at the CIPD publications. I've now had a chance to review some of the materials and they are excellent and so practical."
HR Director commenting on progress of a coachee
"We have noticed an improvement in x's happiness in the office and we are seeing a more positive impact on the wider team. She is also very openly discussing some of the things she has been learning with you and how she personally feels it's having a positive impact on her approach to work, which is a good sign."
Principle of a college referring to a facilitated coaching session with her senior team
"Yesterday's session was excellent! Everybody benefited from it. Thank you so much."
Client addressing confidence issues relating to communication
"I just wanted to let you know you really helped a few months ago and you gave me real belief to push things forward. I’m not at the top of the mountain yet but I reckon I’m over halfway there so many thanks for pushing me in the right direction - towards the top of the hill."
Client wanting to build confidence and assertiveness
"The coaching you gave me helped me more than you can ever know. I was going through a really difficult time at work and you helped me to find ways of dealing with the issues I was having. When I worked with you, you really inspired me with your calm approach to things and I now find it much easier to deal with stressful situations when they arise."
Client lacking confidence following interpersonal issues
"The increased confidence the coaching has given me, the results and feedback were encouraging and enabled me to focus on my strengths. For the first time in my entire career I can answer the question, "so what are you good at?" because now I know and I can back it up."
Client responsible for delivering a major project and struggling with stakeholders
"I found yesterday really helpful, rewarding and enjoyable. It was really good covering the practicalities as well as the bigger psychological and behavioural things. It has left my mind positively engaged."
Client addressing anger issues in the workplace
"The selection of coach worked very well for me. Julia has been incisive in understanding my feelings and responses, positive in finding a way forward, supportive in identifying strengths in my personality in addition to focusing on elements to develop. The areas to work on were selected by me and delivered at a pace to suit my ability to change. I consider myself to have been privileged to have been able to engage in such a process and my family feel the sessions with Julia have worked and should continue."
Feedback from various clients on Julia's role as a 'trusted advisor'
"Thank you so much for your expertise and support over recent months: the advice has been invaluable." Operations Director
"Many thanks for your excellent help today. You are a great support and expert to have to hand. The FInance Director just came to commend me on the session you ran." HR Director
"Thank you so much for your support and sound advice. It's been a pleasure working with you." Project manager on completion of 18 month project
"Thank you for being so amazing on this project. I've learnt so much from you and you're so great to work with." HR Business Partner
"Thank you for your time last week. As always, it was really helpful and thought provoking." Academic Programme Director
HR Director reviewing Julia's support for a cultural change project lasting 18 months
"Julia made sure she understood our business and cultural context and what we were trying to achieve from any change, and presented this in a paper to ensure mutual understanding and to enable clarification. The tools we have designed with Julia's help are perfect for our needs. She has helped us with design, delivery and training as well as communications and helping prepare the staff for the changes. The Directors feel confident working with her and everyone has been very pleased with the quality of input and the outcomes of the project."
Request for design and facilitation of an away day for a whole department who were not functioning effectively
"As I know you’re very well versed and very effective in a) addressing behavioural patterns b) tailoring training to individual needs, I approached our HR Director who gave her blessing to contact you with a view to running such a day for us. We wanted to do something within the department and wanted to use you as we were so impressed with your handling of Performance Management."
Feedback following design and facilitation of a workshop with three different, and conflicting, professional groups
"I just wanted to write and say thank you very much for your excellent support for our workshop yesterday. We couldn't have done it without you, and we were all really pleased with the energetic discussion and good ideas that emerged throughout the day. The meeting was well facilitated, allowing active discussion, but keeping to direction and time. Given the wide ranging nature and massive scope of this type of thing it was great facilicition in keeping it all together."
Feedback from a senior manager following introduction of 360 and coaching process
"I started wholly sceptical about this: but found it one of our better ideas and become a convert. The informality of approach resulted in more open and honest comments and a wider range of feedback."
Six month consultancy project to introduce competencies and performance management
"Thanks so much for your help on all this – it’s so great to have you working with us again – we love your expertise and pace! Your work is going down a storm – everyone is loving the value you’re adding to our projects, thanks!"